Demo / FRS · Ticketing External
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CMC · PivotRoots Digital · Swiggy IPL26
BA
Binaisha A.
How this demo works. Screens 1 through 4 show what the agency sees — Raise, Create, Confirm, Track. Click the step bar above each screen to jump around. The "Need help? Raise a ticket" button in the top-right is pinned on every page in the real product. That's the V1 posture.
Screen 01 · Raise

Your tickets, at a glance.

From anywhere in CMC, the agency POC sees their open tickets. One tap raises a new one. The CTA in the top-right is pinned on every CMC page.

Raise a new ticket

Structured form. Four fields. Pre-filled with context from your current page. Works in under a minute.

Your open tickets 3 active · 2 resolved this month
Screen 02 · Create

Tell us what's wrong.

Pod and category pre-select based on which CMC page you were on. In a real deployment, you type, attach, submit. Four fields. Maybe a file. Done.

✓
PivotRoots Digital is on the Express plan. Your ticket goes into the priority lane. First-response target defined by tech team as part of TAT scoping.
Pre-selected from your current CMC page. Change if needed.
Categories narrow as you pick a pod.
Short and specific. The pod lead scans this in the queue.
Markdown supported. Paste URLs, screenshots, tag IDs, anything that helps.
📎
Drop files or click to attach
PNG, JPG, PDF, Word, PPT — up to 25MB
Ticket ID and pod assignment happen instantly. You'll get an email + CMC notification.
Screen 03 · Confirm

Raised. Here's what happens next.

Instant acknowledgement, ticket ID, pod assignment, and a clear list of what happens on the HC side. No guesswork.

✓
TKT-2850
Your ticket has been created and routed.
What happens next
Screen 04 · Track

Every step, on the record.

Status timeline with GMT + IST on every event. Conversation thread with the HC pod. No WhatsApp. No chasing.

Your tickets
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